Terms and Conditions

Terms of Service for http://www.e-spa.in 

 

´╗┐These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website www.e-spa.in ('the Website') and your relationship with:

(i) The M/S ESPA whose registered office is at 4th Floor, Prime City Center Prime City Center, Datta Mandir Rd, Shankar Kalat Nagar, Wakad, Pimpri-Chinchwad,
Maharashtra 411057 or

('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor
use the Website. If you have any queries regarding these Terms then please contact us

1. Agreement
By using the Website you agree to be bound by these Terms.

2. Amendments
We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your
responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new
Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website
indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part)
without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. Registration
You warrant that:
the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any
other person or entity.
The products and services purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the
personal information by e-mailing or telephoning our customer service representatives at:

Email: espa.bodyspa@gmail.com
Tel: +91-7066423838 / 7066433838

4. Privacy Policy
We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery
address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration.

5. Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you
during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are
thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-
operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a
registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit
check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the
Data Protection Act 1998.

6. Compliance

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website
and its use. You agree not to upload or transmit through the Website:

any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is
defamatory, offensive or of an obscene character

7. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims,
losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this
Website or any other person accessing the Website using your personal
information.

8. Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not
responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content
of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content,
products and services, materials or services available on such external websites or resources.

9. Orders

All orders are subject to acceptance and availability. If the goods, services, time slots, packages ordered are not available, you will be notified by e-mail (or by
other means if no e-mail address has been provided) and you will have the option either to wait until the item is available or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge
that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised
on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayUMoney account or (ii) dispatch the
goods to you or commence the services, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on
our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the
Website.

The products and services sold on the Website are not for re-sale or distribution. You are limited to a purchase of 5 items of any one product / service. We reserve
the right to cancel orders and/or suspend accounts where we believe products and services are being ordered in breach of this provision.

You will assume the risk for the products and services once they have been delivered to the delivery address which you specified when ordering the products and
services. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products and services from the delivery address which
you specified.

10. Cancellation Rights

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any
contract completed with us within 14 days from the day on which you acquire physical possession of the goods.

If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.

11. Price and Payment

All prices shown are inclusive of taxes (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the
system. We reserve the right, however, to change prices at any time without notice to you.

If your delivery address is outside of the India you may be subject to import duties and taxes, which are levied once a delivery reaches your destination country. Any
such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact
your local customs office for information.

Please note that when shipping goods from outside the India, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all
goods dispatched to you to an address outside of the India, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations
of the country into which the goods are being delivered.

Payment can be made by any major credit or debit card or via your PayUmoney account.

Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not
required to sell the goods or service to you at the price shown. We always try and ensure that the prices of goods or service shown on our Website are accurate, but
occasionally genuine errors may occur. If we discover an error in the price of the goods or service that you have ordered we will let you know as soon as possible and
give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will
receive a full refund.

You confirm that the credit, debit card or PayUmoney account that is being used is yours. All credit/debit cardholders are subject to validation checks and
authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for
any delay or non-delivery.

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

Gifts with purchase are limited to one per person and one per order. We reserve the right to cancel or reject any orders claiming additional gifts with purchases.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your
eligibility to use them and a maximum order value.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with
these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were
issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or
telephoning our customer service representatives at:

Email: espa.bodyspa@gmail.com
Tel: +91-7066423838 / 7066433838


12. Eligibility to Purchase

To be eligible to purchase goods or services on this Website and lawfully enter into and form contracts on this Website under English law you must:

if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated
information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity,
to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

13. Intellectual Property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content
supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device
connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary
notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

14. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in
relation to it and its use. You acknowledge that we cannot
guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of
the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case.
We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience
with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of the Website with any of your equipment, software or telecommunications links;

technical problems including errors or interruptions of the Website;

unsuitability, unreliability or inaccuracy of the Website; and

failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which
terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of
data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

15. Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not
affect the validity and enforceability of any remaining
provisions of the Terms.

16. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

17. Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

18. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India and Jurisdiction subject to Pune region and any disputes will be decided only by
the Indian courts.

Returns

Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please
be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after
goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items

Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a
return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.

We will then reply with a unique returns authorisation number and the address you need to send the item to.

You'll need to package the item securely and include:

Your order number

The returns authorisation number

Whether a replacement or refund is needed

The reason why you are returning the item.

Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.

Once received items will be checked and refunds on goods and postage arranged where suitable.


We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were
clearly so at the time at which they were dispatched.

Refund Policy for http://www.e-spa.in

www.e-spa.in upholds this policy in the event that clients will require refunds.

Get your refund anytime when:

1. www.e-spa.in is unable to complete the order of the client.
2. www.e-spa.in have not started the order within the promised 48 hour period of placing the order.
3. You requested a refund within 5 hours after placing the order.

www.e-spa.in also provide the following alternatives to a refund:

1. Recredit funds on clients' respective portal.
2. Choose Alternative Service/Package of same value as per service/package availability

www.e-spa.in is not responsible for false or misguided information that may link to its website regarding the refund policy. www.e-spa.in holds no control over
independent reviews or web content outside its own website www.e-spa.in.com also has no liability to banned accounts of its clients, unless proven the cause of such
damage (suspension or banning).

Contact our customer support for issues prior to refund requests. This is to settle issues that prompted such request and to properly guide you on our refund process.

20. Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish,
translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant The M/S ESPA and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to The M/S ESPA, including the execution of deeds and documents, at
the request of The M/S ESPA.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is
submitted to The M/S ESPA:

the content and material is accurate;
use of the content and material you supply does not breach any applicable guidelines
and will not cause injury to any person or entity (including that the content or material is not defamatory).
You agree to indemnify The M/S ESPA for all claims brought by a third party against The M/S ESPA arising out of or in connection with a breach of any of these
warranties.

21. Credit
Any credit will be valid for 12 months from the date of issue and will expire on the anniversary of the date of issue.
 

Contacting the Web Siteee

 If you have any questions about this Terms and Conditions, the practices of this site, or your dealings with this Website, you can contact M/S ESPA ( http://www.e-spa.in  ) at espa.bodyspa@gmail.com  for additional information. 

 

Address :
        eSPA - Full Body Massage Center in wakad pimpri chinchwad pune
       
4th Floor, Prime City Center Prime City Center, Datta Mandir Rd, Shankar Kalat Nagar, Wakad, Pimpri-Chinchwad, Maharashtra 411057
Tel No : +91 - 7066423838 / 7066433838
Email: espa.bodyspa@gmail.com